Dragnet Internet Services director Raoul Cruz yesterday confirmed that a voluntary administrator had been appointed to the business on June 20.

Mr Cruz said they were looking to re-structure to keep up with a constantly changing market.

He denied the business was in debt and said no jobs would be lost.

“The re-structure has nothing to do with our customer base or our level of profit,” Mr Cruz said.

“It is more of a re-structure of management.

“We want to find more shareholders, attract more investors, improve the systems we have and also find better systems.

“The business itself is not affected; customer’s are still ringing, we are still selling ... and we are still recording an increase in profits every year.”

Mr Cruz said the business had lost about 2000 clients over the past six years due to people choosing broadband internet services over dial-up.

While the business had always provided broadband, Mr Cruz said it was now in a better position to compete with larger providers like Telstra and Optus.

“We have since regained those customers,” he said.

The Border Mail was alerted to Dragnet’s position after receiving emails from clients and service providers complaining that their services had been disconnected and they were owed money.

One client contributed to an internet discussion forum describing how his service had been cut off some time between 3am and 7.30am on Wednesday morning.

Mr Cruz said the disconnection had been caused by Telstra and was beyond Dragnet’s control.

“(Wednesday’s) problems were incidental,” he said.

“There was an IP outage about 2am after Telstra workers altered the rod system.”

Another client told the online discussion group that Dragnet owed him $3000 for his services in installing broadband internet services.

Mr Cruz denied this claim.

“Everybody who works for us gets paid — if this man believes he is owed some money then he should come and talk to us,” he said.

Mr Cruz said installers of satellite services have been paid their money.

“Over the past six years we lost about 2000 clients due to people turning away from dial-up internet,” he said.

“Broadband has so many providers that it was difficult for us to compete.

“We always provided broadband, but now we have better systems and are in a better position to compete with larger players like Telstra and Optus.

“We have regained those customers.”